Refund & Return Policy
Last Updated: November 16, 2025
At Paw-Lates Socks, every pair is made with care and attention — especially our custom designs featuring your pets. Because of the personalized nature of our products, we want to make sure you understand our policy clearly before purchasing.
Custom Orders
All custom items (including socks with personalized pet designs) are final sale and non-refundable once your order has been placed.
We cannot accept returns or exchanges for sizing errors, design changes, or buyer’s remorse. Please review your order details carefully before checkout.
Damaged or Defective Items
We want you to love your Paw-Lates Socks. If your item arrives damaged, misprinted, or with a production defect, we’ll gladly replace it.
To report an issue:
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Email us at pawlatessocks@gmail.com within 7 days of receiving your order.
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Include your order number and a clear photo of the issue.
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Our team will review your case and arrange a replacement if eligible.
Order Cancellations
Because our production process begins shortly after your order is placed, cancellations must be requested within 12 hours of purchase. After that time, we cannot guarantee changes or cancellations.
Refunds (if applicable)
If your refund is approved, it will be processed automatically to your original payment method. Please allow 5–10 business days for the transaction to appear on your account, depending on your bank or card issuer.
Late or Missing Refunds
If you haven’t received your refund yet:
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Check your bank or payment account again.
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Contact your credit card company — it may take additional time before your refund is officially posted.
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If you’ve done all of this and still haven’t received it, please contact us at pawlatessocks@gmail.com.
Contact Us
If you have questions about your order, refund, or product issue, we’re here to help.
📧 pawlatessocks@gmail.com